Privacy Policy

N.O.E.L. Aromatics (Green Sheep LLP)
64B Peck Seah Street, 3rd Floor
Singapore 079325

Effective Date: December 8, 2025

1. Introduction

N.O.E.L. Aromatics ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases through our HitPay shop.

We comply with the Personal Data Protection Act (PDPA) of Singapore and all applicable data protection regulations.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Name, email address, phone number, shipping address
Payment Information: Credit/debit card details (processed securely via HitPay; we do not store full card numbers)
Order Information: Products purchased, quantities, delivery preferences
Communication: Messages, inquiries, feedback, and customer service interactions
Marketing Consent: Email preferences for newsletters and promotions

2.2 Information Collected Automatically

Website Usage: Browser type, IP address, pages visited, time spent, referral sources
Cookies & Tracking: We use cookies to enhance user experience and analyze site performance
Device Information: Device type, operating system, unique identifiers

3. How We Use Your Information

We use collected data for:

Processing and fulfilling orders
Sending order confirmations, shipping updates, and delivery notifications
Responding to customer inquiries and providing support
Improving our website, products, and services
Sending marketing communications (with your consent)
Complying with legal and regulatory obligations
Fraud prevention and security

4. Data Sharing & Third Parties

We may share your information with:

Payment Processors: HitPay (for secure payment processing)
Shipping Partners: For order delivery and tracking
Email Service Providers: For newsletters and communications (with consent)
Legal Authorities: If required by law or to protect our rights

We do not sell or rent your personal data to third parties.

5. Data Security

We implement industry-standard security measures including:

Encrypted data transmission (SSL/TLS)
Secure payment processing via HitPay
Regular security audits
Limited employee access to personal data
Password protection on accounts

However, no online transmission is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access.

6. Your Rights Under PDPA

You have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal retention requirements)
Opt-Out: Unsubscribe from marketing communications anytime
Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at: hello@rosesnmore.com or +65 8841 9188

7. Cookies & Tracking

Our website uses cookies to:

Remember your preferences
Track website analytics
Improve user experience
Personalize content

You can disable cookies in your browser settings, though this may affect site functionality.

8. Marketing Communications

We send promotional emails and newsletters only with your consent. You can:

Opt-in during checkout or account creation
Unsubscribe anytime via the "Unsubscribe" link in emails
Update preferences in your account settings

9. Data Retention

We retain your data for:

Active Accounts: As long as your account is active
Closed Accounts: Up to 3 years for tax and legal compliance
Marketing Lists: Until you unsubscribe
Cookies: Typically 1-2 years

10. Children's Privacy

Our products are not intended for children under 18. We do not knowingly collect data from minors. If we discover we've collected data from a minor, we will delete it immediately.

11. International Data Transfers

If you access our site from outside Singapore, your data may be transferred to and processed in Singapore. By using our services, you consent to this transfer.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

13. Policy Updates

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent website notice. Your continued use constitutes acceptance of updates.

14. Contact Us

For privacy questions or to exercise your rights:

Email: hello@rosesnmore.com
Phone: +65 8841 9188
Address: 64B Peck Seah Street, 3rd Floor, Singapore 079325
Hours: 10am-7pm daily (by appointment)

Last Updated: December 8, 2025